Return Policy
This Return Policy applies to both in-store and online stores, which forms part of our Terms and Conditions.
the OBJECT ROOM will acknowledge and follow all of the requirements outlined in the Thailand Consumer Protection Act B.E. 2522 (1979) as amended by the Consumer Protection Act (No.4) B.E. 2562 (2019) to ensure that all customers are treated fairly.
For all of the situations mentioned below – exchanges or refunds, a proof of purchase is required. This can be your Receipt, Tax Invoice, Order Confirmation or Delivery Note.
the OBJECT ROOM do not have to provide a refund if you have simply changed your mind about a product or purchase. However, we will fully comply and meet our obligations under the Thailand Consumer Protection Act if products are found faulty.
Faulty
Returns of faulty products will only be accepted if the products were faulty when delivered to you, we take every effort to check your purchase thoroughly for any faults before sending them out to you. All products returned as faulty will be inspected on receipt and any products deemed to subject to fair wear and tear will not be accepted as faulty. We will replace faulty products if a replacement is in stock and available.
Should any products prove to be faulty, you should contact us for details of remedies. In most cases, we will ask you to return the products and its original packaging at our arrangement. the OBJECT ROOM will in the first instance, exchange a replacement or repair the faulty products at our cost. Should neither of these two options be viable within a reasonable time frame or cost, we will issue a refund for the products and shipping costs.
Returns of faulty products must be returned to us within 14 days of delivery. Returns of faulty products received outside the above time frames will be processed as the manufacturer's warranty claim.
When returning or exchanging a faulty, damaged or incorrectly described item, we will arrange return postage on your behalf. We may require photos of product for inspection, prior to sending goods back to us. Should you need further assistance regarding this process, please contact us.
Please be aware that all refunds will be made using the original payment method in Thai Baht (THB). If your payment was initiated by an international card or e-wallet, the final refunded amount may fluctuate due to currency exchange rates at the time of transaction.
Exchange
the OBJECT ROOM is happy to offer an exchange on products within 14 days of delivery. Unless faulty, there are some exclusions on products that are not exchangeable. These include products that are identified as being discontinued, reduced in price or on sale, and products that have been opened and are unable to be re-sold as new products (most of our Aromatic products are an example of this). Due to hygienic reasons, swimwear and earrings are non-exchangeable unless faulty.
To exchange products, please contact us with your details and the intention of what products you would like to exchange. You are required to arrange and take responsibility for safely returning the products to us, at your own expense. the OBJECT ROOM does not take any responsibility for any products lost during the process of posting your return. Therefore, it is highly recommended to use a tracked service and insurance service whilst posting your return. All returned products must be in the same condition as they were shipped, unused and with original packaging, along with proof of purchase. Once we have received and accepted the products you returned, we will issue an exchange within the next working day. You will then be required to pay a new shipping fee in order to have the newly selected product to be sent out as well as any cost difference should the newly selected products be of a higher value than the ones being returned.
Returns of exchange products must be returned to us within 14 days of delivery. Returns of exchange products received outside the above time frames will not be accepted.
Please be aware that international customs duties, taxes and any other import-related fees are not refunded for shipments outside of Thailand.
Pre-Order
Some products are available for pre-order and usually shipped within the period specified on the product page. You will be charged at the time of placing a pre-order. Pre-order cannot be exchanged before delivery. However, you may exchange or return it following this Return Policy once the order has been delivered to you.
In the unlikely circumstances that we foresee a delay in your pre-order item, we will notify you immediately of the new estimated time frame. Should you not be satisfied with the new time frame, cancellation of the order is allowed and a full refund with be made to your original payment method.
Return Policy Update
the OBJECT ROOM may at times make changes to our Return Policy. For this reason, we recommend that you refer back to this page from time to time.
If this update occurs, we will post the new policy on our websites. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. Your continued use of our websites constitutes your consent to the revised Return Policy.
Translation
This Return Policy may be translated into other languages for your convenience. If there is any inconsistency or ambiguity between the English version and the other language versions, the English version shall prevail.
Here for You
the OBJECT ROOM websites are here for you to enjoy, and to purchase from our great range of unique objects for you and your home. Should you ever wish to discuss anything regarding our policies or Terms and Conditions, or to enquire about your personal information data that we may hold, just contact us – we are here to help.
How to Contact Us
Should you wish to contact us, you may do so by e-mail, postal mail, or phone.
Email:
info@theobjectroom.com
Address:
THE OBJECT ROOM CO., LTD.
B202/1, K Village
93, 95 Sukhumvit 26
Khlong Tan, Khlong Toei
Bangkok 10110
THAILAND
Phone:
+66 2 007 0767
Updated: 01 JAN 2026