This Return Policy forms part of our Terms and Conditions. You can read the full Terms and Conditions here.
This Return Policy applies to both in-store and online stores.
the OBJECT ROOM will acknowledge and follow all of the requirements outlined in the Thailand Consumer Protection Act B.E. 2522 (1979) as amended by the Consumer Protection Act (No.2) B.E. 2541 (1998) to ensure that all customers are treated fairly.
For all of the situations mentioned below – exchanges or refunds, a proof of purchase is required. For online orders, this can be your order confirmation email, or shipping notification email.
the OBJECT ROOM do not have to provide a refund if you have simply changed your mind about a product or purchase. However, we will fully comply and meet our obligations under the Thailand Consumer Protection Act if products are found faulty.
Returns of faulty products will only be accepted if the products were faulty when delivered to you, we take every effort to check your purchase thoroughly for any faults before sending them out to you. All products returned as faulty will be inspected on receipt and any products deemed to subject to fair wear and tear will not be accepted as faulty. We will replace faulty products if a replacement is in stock and available.
Should any products prove to be faulty, you should contact us for details of remedies. In most cases, we will ask you to return the products and its original packaging at our arrangement. the OBJECT ROOM will in the first instance, exchange a replacement or repair the faulty products at our cost. Should neither of these two options be viable within a reasonable time frame or cost, we will issue a refund for the products and shipping costs.
Returns of faulty products must be returned to us within 14 days of purchase. Returns of faulty products received outside the above time frames will not be accepted.
the OBJECT ROOM are happy to offer an exchange on products within 14 days of original purchase date. Unless faulty, there are some exclusions on products which are not exchangeable. These include products which are identified as being discontinued, reduced in price or on sale, and products that have been opened and are unable to be re-sold as new products (most of our Aromatic products are an example of this). Due to the hygienic reasons, swimwear and earrings are non-exchangeable unless faulty.
To exchange products, please first of all contact us with your details and an explanation of what products you would like to exchange. You are required to arrange and take responsible for safely returning the products to us, at your own expense unless the product is faulty. the OBJECT ROOM do not take any responsibility of any products lost during the process of posting your return. Therefore, it is highly recommended to use a tracked service and insurance service while posting your return. All returned products must be in the same condition as they were shipped, un-used and with original packaging, along with proof of purchase. Once we have received and accepted the products you returned, we will issue an exchange within the next working day. You will then be required to pay a new courier in order to have the newly selected product to be sent out as well as any cost difference should the newly selected products be of a higher value than the ones being returned.
Returns of exchange products must be returned to us within 14 days of purchase. Returns of exchange products received outside the above time frames will not be accepted.
Please be aware that international customs duties, taxes and any other import related fees are not refunded for shipments outside of Thailand.
Return Policy Update
the OBJECT ROOM may at times make changes to our Return Policy. For this reason, we recommend that you refer back to this page from time to time.
If this update occurs, we will post the new policy on our websites. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. Your continued use of our websites constitutes your consent to the revised Return Policy.
English is Our First Language
This Return Policy may be translated to other languages for your convenience. If there is any inconsistency or ambiguity between the English version and the other language versions, the English version shall prevail.
Here for You
the OBJECT ROOM website is here for you to enjoy, and to purchase from our great range of unique objects for you and your home. Should you ever wish to discuss anything in regard to our policies or Terms and Conditions, or to enquire about your personal information data that we may hold, just contact us – we are here to help.
How to Contact Us
Should you wish to contact us, you may do so by e-mail, postal mail, or phone.
the OBJECT ROOM
A109, K Village
93, 95 Sukhumvit 26
+66 2 007 0767
Updated: 15 AUG 2018