Terms and Conditions
Welcome to the OBJECT ROOM websites (“theobjectroom.com”, “theobjectroom.com.au”, “theobjectroom.co.nz”). These websites are owned and operated by THE OBJECT ROOM AUSTRALIA PTY LTD trading as the OBJECT ROOM South Yarra and the OBJECT ROOM Online (“the OBJECT ROOM”, “we”, “our”, “us”).
THE OBJECT ROOM AUSTRALIA PTY LTD (ABN: 83 671 081 968) is an Australian Proprietary Limited Company registered with the Australian Securities and Investments Commission (ASIC).
These Terms and Conditions (“Terms”, “Terms of Service”) apply to both in-store (where applicable) and online stores.
the OBJECT ROOM websites are online stores for the sole use of individuals and entities wishing to browse, select and order products from us.
Your access to and use of our websites, including your order of products through our websites, is governed by these Terms and Conditions. Please take a few minutes to review these Terms and Conditions.
Your use of our websites, including browsing and placing an order, constitutes your agreement to follow these Terms and Conditions and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use these websites nor place an order. Should you have any inquiries or uncertainty about our policies or Terms and Conditions, please contact us.
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use these websites.
You understand that your personal information (not including payment card, e-wallet or bank account information), may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to the technical requirements of connecting networks or devices. Payment card, e-wallet or bank account information is always encrypted during transfer over payment gateway networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on our websites through which the service is provided, without express written permission from us.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the terms will result in an immediate termination of your services.
Our online stores are hosted on Shopify Inc. which provides us with an online e-Commerce platform that allows us to sell our products and services to you.
We reserve the right to refuse service to anyone for any reason at any time.
Third Party Websites and Links
Certain content, products and services available via our websites may include materials from third parties. Third party links on our websites may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.
Product Availability and Description Accuracy
All products displayed on our websites are available only whilst stocks last.
We make every effort to reflect products’ colours as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.
All drawings, photos, descriptive matter, specifications and advertising issued on our websites are issued for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on these websites.
Our websites may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of our websites at any time, but we have no obligation to announce any update on our websites. You agree that it is your responsibility to monitor changes to our websites.
Modifications of Service and Price
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the service.
Some of our brands hold a fixed price policy on products to maintain consistency in retail pricing for the region, or even for the globe. Therefore, all fixed-price items are not eligible for any promotion or sales that we may run from time to time.
A list of fixed-price items is available in-store, or you may contact us to obtain one.
We reserve the right at any time to modify the list of fixed-price items without notice.
Pre-order items are products that are not yet available for general sale and/or are currently sold out. Pre-order is placing orders in advance which requires a full payment should you be interested in procuring the said product.
Some products are available for pre-order and usually shipped within the period specified on the product page. You will be charged at the time of placing a pre-order. Pre-order cannot be exchanged before delivery. However, you may exchange or return it following the Return Policy once the order has been delivered to you.
In the unlikely circumstances that we foresee a delay in your pre-order item, we will notify you immediately of the new estimated time frame. Should you not be satisfied with the new time frame, cancellation of the order is allowed and a full refund with be made to your original payment method.
Placing an Order
By placing an order with the OBJECT ROOM online stores, you are required to acknowledge you have read and agreed to these Terms and Conditions, by selecting the tick box at the shopping bag page before the checkout process. If you are unhappy with any aspect of these, you should contact us before placing your order.
All prices on our websites are in Australian Dollars (AUD) and include 10% Good and Service Tax (GST) if any.
All prices are quoted exclusive of shipping costs, which will be charged at the rate specified during the checkout.
We will send an order confirmation email once we received your order, where a valid email address is provided. If you have provided us with a valid mobile number, you may also receive such confirmation via SMS.
All purchases made at our online stores will be processed within the next business day at the latest, or within 1 hour if you have chosen pickup in-store, providing payment has been received by us. We will notify you via email or SMS once the order is ready to be shipped or is available to be picked up in-store.
During the order process, if we find out where there is a delay, the likelihood of a delay or the selected products are not available to supply, we will contact you immediately to provide a refund or an alternative replacement, or agree on a later delivery time with you.
the OBJECT ROOM reserves the right at all times and at our sole discretion to refuse to accept any orders. In this case, any payment you have made will be refunded immediately, by the same payment method that you have used.
From time to time, we may apply reductions against the normal prices of selected products and/or their shipping costs. We may do this by applying promotion codes to the listings of those products on our websites, in which case the deductions will be labelled on the websites and applied automatically at the checkout process. You may also receive a promotion code through our newsletters, advertising material, or social media, in which case you will need to enter the promotion code at the checkout process and the promotional detail will reflect in the checkout summary once the valid promotion code has been applied correctly. Please note that promotion codes may have their specific Terms and Conditions, please refer back to the promotional material you received.
Promotion codes are only to be used by the intended recipient. Codes cannot be used in conjunction with any other offer, discount or fixed-price items. We retain the right to withdraw or extend offers and promotions at any time. Promotion codes cannot be added retrospectively to an order. The minimum specified order threshold is the value of the whole order before the promotion code is applied.
Payment currency for purchases made via our websites is Australian Dollars (AUD). Whilst the content of your cart might be displayed in your selected currency, the currency conversion is provided only as a reference. the OBJECT ROOM uses online payment gateways - Shopify Payments and PayPal, to process all card and e-wallet payments. All transactions are secured and encrypted by your selected payment gateway. the OBJECT ROOM also accepts offline payment by bank transfer (via ATM, branch, internet banking and mobile banking) as a payment option for our Australian customers. By using an either online or offline payment method, your card, e-wallet or bank account details will not be saved by us.
the OBJECT ROOM does not charge any convenience fee, service fee, credit card or bank fee, currency exchange fee or any transactional fee by using any payment method we provided. However, if your card, e-wallet, or PayPal account’s main currency is other than Australian Dollars (AUD), you may be charged for foreign transaction fees by the provider. Please note that the OBJECT ROOM is not responsible for such fees. Please contact your card or e-wallet provider for more information.
No payment shall be deemed to have been received until we have received payment in cleared funds. Payments made via online payment gateway are authorised immediately, whilst offline payments’ clearance times can vary, which depends on your bank.
the OBJECT ROOM online stores accept Visa, MasterCard, American Express, UnionPay and JCB cards, as well as Apple Pay, Google Pay and Shop Pay e-wallet through Shopify Payments. "SP THE OBJECT ROOM" will appear on the cardholder’s or e-wallet’s statement for any transactions made. All card and e-wallet online payment transactions are secure and encrypted.
the OBJECT ROOM online stores accept online payment through PayPal. "PAYPAL *OBJECTROOM" or "PAYPAL *THEOBJECTROOM" will appear on the cardholder’s statement for any transactions made through PayPal by an eligible card. Please note that PayPal may have restrictions on the use of card type or PayPal balance based on the account registered countries or regions.
the OBJECT ROOM online stores accept offline payment by bank transfer (via ATM, branch, internet banking and mobile banking) as a payment option for our Australian customers.
NAB is our dedicated bank. You may make a cash deposit at one of the NAB branches or ATMs. To use internet banking or mobile banking to transfer payment, you are required to have such a service setup before making a payment. There is no surcharge from us for using bank transfer as your payment option. However, your bank may charge a transaction fee based on your bank account product type. Please note that the OBJECT ROOM is not responsible for such a fee. Please contact your bank for more information.
Please note that bank transfer through Telegraphic Transfer (TT) is not available for our international customers.
You may find all the information about shipping rates and targeted time of delivery on our Shipping Info page. Please note that targeted delivery time is an estimated, non-guaranteed time of delivery once shipped, and does not include any time processing of your fully paid order.
Your shipping rate will be automatically calculated on check-out after you have provided us with your shipping address, postal code and country. the OBJECT ROOM asks that you ensure you have provided the correct address, postal code and country, as in the situation that an incorrect address and/or postal code has been entered, your order may be delayed, and we may need to contact you for clarification before your order can be sent.
All purchases made through our online stores and require to be shipped will be processed within 24 hours at the latest, or within 1 hour if you have chosen pickup in-store, providing that payment has been received by us. Unless you have chosen pickup in-store, if your order is made on a Saturday, Sunday or a public holiday, your order may not be shipped or collected by our shipping company until the next working day. We will notify you via email or SMS once the order is ready to be shipped or is available to be picked up in-store. A tracking number or pickup detail will be provided in this email or SMS. All shipments will include tracking and insurance.
the OBJECT ROOM does not have permission to give any special delivery instructions to shipping companies (“Leave at door”, for example). If you wish, you may contact the shipping company directly once you have received your tracking number from us as most companies will only allow the recipient to provide permission for such requests.
Please note that your order’s shipment is insured up to the point of final delivery at the provided shipping address. If you have requested a special delivery or on-demand delivery instruction with the shipping company, the insurance will be ceased at the time of delivery. the OBJECT ROOM is not responsible if your shipment is stolen, lost or damaged after the final delivery at the provided shipping address, or any other address that you have requested for special delivery or on-demand delivery with the shipping company.
Special delivery or on-demand delivery instructions include but are not limited to, leaving the shipment at a certain place at the provided shipping address (such as reception, lobby, front door, garage or neighbour for example, regardless of whether or not it is attended or secured), redirecting the shipment to an alternative address or pickup service point or locker, waiving signature release, putting the shipment on hold, or any other instruction that breaks the normal chain of delivery.
Some products are deemed to be oversized when either their weight or size is greater than what is considered as standard-sized shipping with the shipping companies, whilst some products are available for pick up only due to them being too fragile to be shipped. Any product that requires oversized shipping or pickup in-store will be indicated on the product detail page.
For shipping outside of Australia, delivery to some post codes, suburbs and towns may attract an Out Of Delivery Area Surcharge determined by the shipping companies. An Out Of Delivery Area is defined as a post code or in the absence of post code, a suburb or town name that is difficult to serve. Should the shipping companies alert us of a surcharge, we will contact you by email with all the information, and you would have the right to cancel your order should you not accept the surcharge quoted.
We reserve the right to modify any shipping service or shipping fee at any time without notice, which includes any Free Shipping promotion.
the OBJECT ROOM provides pickup in-store as an option for your convenience. You may pick up your order personally or by designating an alternate pickup person, including your messenger. If the person who will be picking up the order is someone other than the person who made the order, please notify us of this before pickup is made.
Please note that if you are designating an alternate pickup person, you must notify us before the pickup. Without your notice in advance, we are not able to release your order to anyone other than the person who made the order. Once your order has been picked up, the OBJECT ROOM shall not be held responsible if your order is stolen, lost or damaged.
Once your order is ready for pickup, we will notify you by email or SMS if you provided us with your mobile number. Usually within 1 hour during our opening hours. When picking up your order in-store, you or your alternate pickup person must show a valid government-issued photo ID, for example, driver licence or passport.
Orders will be kept in-store for 7 days after your order has been placed and you have received the Order Confirmation email. If your order has not been picked up within 7 days, we will return all products to stock and the total amount that you paid will become an in-store credit.
Should you require the order to be shipped instead, standard shipping rules apply. If your order is subject to a shipping fee, you are required to make such payment before your order is shipped.
Duties and Taxes for International Customers
the OBJECT ROOM ships internationally outside of Australia with Incoterms DAP (Delivered at Place), which means the Buyer / Recipient pays the customs clearance charges, storage charges, customs duties and import taxes whilst the Seller / Sender pays for transportation and insurance costs. the OBJECT ROOM is not responsible for any import tax, duties, customs clearance fees, storage fees or any other additional expenses that may occur on delivery to addresses outside of Australia. Your shipment may be subject to customs clearance or other related procedures, which can cause delays beyond the targeted delivery time.
Some countries may have restrictions or requirements on importing certain items, which may include additional procedures and costs. the OBJECT ROOM asks that you ensure such restrictions or requirements before ordering from our websites. the OBJECT ROOM is not responsible for any costs that may occur for these extra procedures to fulfil such restrictions or requirements. Should you have any concerns or questions regarding this, please contact your local customs department to get more information.
Should you not be willing to pay any of the import tax, duties, customs clearance fees, storage fees or any other additional expenses that may occur during the delivery, your shipment will be abandoned by the shipping company. In this instance, the OBJECT ROOM will not be able to refund your order, including any shipping fee paid.
Amend or Cancel Your Order
Due to the speed at which our team works, we can make no guarantee that we will be able to change or cancel your order before shipping. If an order has been booked and collected by our shipping company, we cannot cancel or amend it. However, once you have received your order, you can then return it following our Return Policy.
The Return Policy forms part of these Terms and Conditions. You can read the full Return Policy here.
Trade Marks and Copyright
Our Trade Marks include the OBJECT ROOM name and logos.
These Trade Marks may be in use and / or registered in more than one country and your use and access to our website do not give you any rights to use our Trade Marks.
All other Trade Marks are the property of their respective owners.
All content included on our websites including, without limitation, the Trade Marks of the OBJECT ROOM, logos, graphics, text, photos, designs, icons, images, data and software is the property of THE OBJECT ROOM AUSTRALIA PTY LTD.
Any copyright or other intellectual property in these web pages is owned by or licensed to THE OBJECT ROOM AUSTRALIA PTY LTD. You are prohibited from reproducing all or any part of the contents of our websites except in accordance with these Terms and Conditions, or unless prior approval has been granted.
Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall the OBJECT ROOM, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless the OBJECT ROOM and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third party.
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
Neither party will be responsible for any delay, suspension or failure arising out of any circumstances outside of its reasonable control, including acts of God, governmental actions, including any government imposed shutdown or closure, a change in applicable law, riots, vandalism, strikes, lockouts or other labour difficulty, war or national emergency, pandemic, epidemic, quarantine or other widespread or serious threat to human health (including an outbreak or recurrence), acts of terrorism, fire, explosion, flood or other natural disaster, inability to obtain any necessary materials, equipment, facilities or services, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network and failure or shortage of power supplies or other essential utility.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our websites. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by a Director of the OBJECT ROOM.
These Terms and Conditions and any policies or operating rules posted by us on our websites and in-store, or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions and any policies). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
These Terms and Conditions and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Victoria, Australia. In the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of Victoria, Australia.
Terms and Conditions Update
the OBJECT ROOM may at times make changes to our Terms and Conditions. Any new features or tools which are added to the current websites shall also be subject to the Terms and Conditions. For this reason, we recommend that you refer back to this page from time to time.
If this update occurs, we will post the new Terms and Conditions on our websites. Once posted, the new Terms and Conditions will go into effect immediately, replacing any previously stated Terms and Conditions. Your continued use of our websites constitutes your acceptance of those changes and consent to the revised Terms and Conditions.
English is Our First Language
Some of our policies, including these Terms and Conditions, information pages, advertising material, social media contents, descriptions of the product and any kind of information written by us on these websites, and in-store may be translated into other languages. If there is any inconsistency or ambiguity between the English version and the other language versions, the English version shall prevail.
Here for You
the OBJECT ROOM websites are here for you to enjoy, and to purchase from our great range of unique objects for you and your home. Should you ever wish to discuss anything regarding our policies or Terms and Conditions, or to enquire about your personal information data that we may hold, just contact us – we are here to help.
How to Contact Us
Should you wish to contact us, you may do so by e-mail, postal mail, or phone.
THE OBJECT ROOM AUSTRALIA PTY LTD
534 Chapel Street, South Yarra
VIC 3141, AUSTRALIA
+61 3 9638 0767
Updated: 23 JAN 2024