Shipping Info

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Information on this shipping info page applies to all orders that require shipping via our online stores or any other channels, as well as pickup in-store.

Your shipping rate will be automatically calculated on check-out after you have provided us with your shipping address, postal code and country. the OBJECT ROOM asks that you ensure you have provided the correct address, postal code and country, as in the situation that an incorrect address and/or postal code has been entered, your order may be delayed, and we may need to contact you for clarification before your order can be sent.

All purchases made through our online stores and require to be shipped will be processed within 24 hours at the latest, or within 1 hour if you have chosen same-day delivery service or pickup in-store, providing that payment has been received by us. Unless you have chosen pickup in-store, if your order is made on a Saturday, Sunday or a public holiday, your order may not be shipped or collected by our shipping company until the next working day. We will notify you via email or SMS once the order is ready to be shipped or is available to be picked up in-store. A tracking number or pickup detail will be provided in this email or SMS. All shipments will include tracking and insurance.

Same-day delivery service is only available for order shipments within Auckland. In the situation where your order is unable to be delivered due to no one being present or able to receive the shipment, your order will be returned to us, and a re-delivery fee may apply.

the OBJECT ROOM does not have permission to give any special delivery instructions to shipping companies (“Leave at door”, for example). If you wish, you may contact the shipping company directly once you have received your tracking number from us as most companies will only allow the recipient to provide permission for such requests.

Please note that your order’s shipment is insured up to the point of final delivery at the provided shipping address. If you have requested a special delivery or on-demand delivery instruction with the shipping company, the insurance will cease at the time you made such a request. the OBJECT ROOM is not responsible if your shipment is stolen, lost or damaged after the final delivery at the provided shipping address, or after you have made a special delivery or on-demand delivery instruction with the shipping company.

Special delivery or on-demand delivery instructions include but are not limited to, leaving the shipment at a certain place at the provided shipping address (such as reception, lobby, front door, garage or neighbour for example, regardless of whether or not it is attended or secured), redirecting the shipment to an alternative address or pickup service point or locker, waiving signature release, putting the shipment on hold, or any other instruction that breaks the normal chain of delivery.

Some products are deemed to be oversized when either their weight or size is greater than what is considered as standard-sized shipping with the shipping companies, whilst some products are available for pick up only due to them being too fragile to be shipped. Any product that requires oversized shipping or picks up only will be indicated on the product detail page.

We reserve the right to modify any shipping service or shipping fee at any time without notice, which includes any Free Shipping promotion.

Shipping Within New Zealand

FREE SHIPPING with NZ Post for all domestic orders over $99 NZD.

the OBJECT ROOM uses NZ Post for order shipments to all areas within New Zealand.

You may refer to the charts below for information on shipping fees and targeted time of delivery within New Zealand. Please note that targeted delivery time is an estimated, non-guaranteed time of delivery once shipped, and does not include any time for processing of your fully paid order.

Objects marked as Oversized Shipping will be calculated by the shipping actual and volumetric weight. Should your order include any objects marked as Oversize Shipping and not able to find the shipping rate, please contact us and we will be more than happy to arrange this for you.

The cut-off time for NZ Post is 1pm, and Auckland Same-day service is 5pm, Monday to Friday (excluding public holidays). Orders made after such time will be processed on the following working day which is not included in the target delivery time.

* Excludes processing time of up to 24 hours. Working day refers to Monday to Friday, excluding any public holidays. Delivery to rural or remote addresses may take extra 2 - 3 working days to the standard targeted delivery time.

** Excludes processing time of up to 1 hour. Shipping is available only within our opening hours. The cut-off for the last fully paid order is 5pm, Monday to Friday (excluding public holidays).

*** Only available in certain areas within Auckland.

^ Includes objects marked as Oversized Shipping.

^^ Excludes objects marked as Oversized Shipping.

Pickup In-Store

the OBJECT ROOM provides pickup in-store as an option for your convenience. You may pick up your order personally or by designating an alternate pickup person, including your messenger. If the person who will be picking up the order is someone other than the person who made the order, please notify us of this before pickup is made.

Please note that if you are designating an alternate pickup person, you must notify us before the pickup. Without your notice in advance, we are not able to release your order to anyone other than the person who made the order. Once your order has been picked up, the OBJECT ROOM shall not be held responsible if your order is stolen, lost or damaged.

Once your order is ready for pickup, we will notify you by email or SMS if you provided us with your mobile number. Usually within 1 hour during our opening hours. When picking up your order in-store, you or your alternate pickup person must show a valid government-issued photo ID, for example, driver licence or passport.

Orders will be kept in-store for 7 days after your order has been placed and you have received the Order Confirmation email. If your order has not been picked up within 7 days, we will return all products to stock and the total amount that you paid will become an in-store credit which is valid for 14 days.

Should you require the order to be shipped instead, standard shipping rules apply. If your order is subject to a shipping fee, you are required to make such payment before your order is shipped.

Shipping Outside of New Zealand

Please note that DHL Express is operating as normal, however extra transit time may occur whilst Temporary Service adjustment is in place. More information can be found on the DHL Express website.

the OBJECT ROOM uses DHL Express for shipment of all international online orders sent to selected worldwide residential, business and rural addresses. Please note that DHL Express does not deliver to Post Box or Post Bag addresses. Due to security reasons, we do not ship to freight forwarding companies, nor to any address deemed to be a re-direct service address.

Should you require delivery to any country not listed, please contact us before purchasing online. The shipping fee will be based on your shipment’s actual and volumetric weight. Due to the complexity of this shipping fee calculation, we will need to process the shipping fee on a case-by-case basis, and your order will be processed manually. Please contact us and we will be more than happy to arrange this for you.

You may refer to the charts below for information on shipping fees and targeted time of delivery outside of New Zealand. Please note that targeted delivery time is an estimated, non-guaranteed time of delivery once shipped, and does not include any time for processing of your fully paid order.

Objects marked as Oversized Shipping will be calculated by the shipping actual and volumetric weight. Should your order include any objects marked as Oversize Shipping and not able to find the shipping rate, please contact us and we will be more than happy to arrange this for you.

The cut-off time for DHL Express is 1pm, Monday to Friday (excluding public holidays). Orders made after such time will be processed on the following working day which is not included in the target delivery time.

* Excludes processing time of up to 24 hours. Working day refers to the local usual business day, excluding any local public holidays. Delivery to non-major cities or towns and rural or remote addresses may take extra working days to the standard targeted delivery time.

^^ Excludes objects marked as Oversized Shipping. Currently, all objects marked as Oversized Shipping require a manual process, and the shipping fee will be calculated according to the size and weight of the shipment.

Duties and Taxes for International Customers

the OBJECT ROOM ships internationally outside of New Zealand with Incoterms DAP (Delivered at Place), which means the Buyer / Recipient pays the customs clearance charges, storage charges, customs duties and import taxes whilst the Seller / Sender pays for transportation and insurance costs. the OBJECT ROOM is not responsible for any import tax, duties, customs clearance fees, storage fees or any other additional expenses that may occur on delivery to addresses outside of New Zealand. Your shipment may be subject to customs clearance or other related procedures, which can cause delays beyond the targeted delivery time.

Some countries may have restrictions or requirements on importing certain items, which may include additional procedures and costs. the OBJECT ROOM asks that you ensure such restrictions or requirements before ordering from our websites. the OBJECT ROOM is not responsible for any costs that may occur for these extra procedures to fulfil such restrictions or requirements. Should you have any concerns or questions regarding this, please contact your local customs department to get more information.

Should you not be willing to pay any of the import tax, duties, customs clearance fees, storage fees or any other additional expenses that may occur during the delivery, your shipment will be abandoned by DHL Express. In this instance, the OBJECT ROOM will not be able to refund your order, including any shipping fee paid.