Shipping Info


This Shipping Info page is provided for your convenience. You can read the full Terms and Conditions here.

Information on this shipping info page applies to all orders that require shipping via our online stores or any other channels, as well as pickup in-store.

Your shipping rate will be automatically calculated on check-out after you have provided us with your shipping address, postal code and country. the OBJECT ROOM asks that you ensure you have provided the correct address, postal code and country, as in the situation that an incorrect address and/or postal code has been entered, your order may be delayed, and we may need to contact you for clarification before your order can be sent.

All purchases made through our online stores and require to be shipped will be processed within 24 hours at the latest, or within 1 hour if you have chosen pickup in-store, during store opening hours, providing that payment has been received by us. Unless you have chosen pickup in-store, if your order is made on a Saturday, Sunday or a public holiday, your order may not be shipped or collected by our shipping company until the next working day. We will notify you via email or SMS once the order is ready to be shipped or is available to be picked up in-store. A tracking number or pickup detail will be provided in this email or SMS. All shipments will include tracking and insurance.

the OBJECT ROOM does not have permission to give any special delivery instructions to shipping companies (“Leave at door”, for example). If you wish, you may contact the shipping company directly once you have received your tracking number from us as most companies will only allow the recipient to provide permission for such requests.

Please note that your order’s shipment is insured up to the point of final delivery at the provided shipping address. If you have requested a special delivery or on-demand delivery instruction with the shipping company, the insurance will be ceased at the time of delivery. the OBJECT ROOM is not responsible if your shipment is stolen, lost or damaged after the final delivery at the provided shipping address, or any other address that you have requested for special delivery or on-demand delivery with the shipping company.

Special delivery or on-demand delivery instructions include but are not limited to, leaving the shipment at a certain place at the provided shipping address (such as reception, lobby, front door, garage or neighbour for example, regardless of whether or not it is attended or secured), redirecting the shipment to an alternative address or pickup service point or locker, waiving signature release, putting the shipment on hold, or any other instruction that breaks the normal chain of delivery.

Some products are deemed to be oversized when either their weight or size is greater than what is considered as standard-sized shipping with the shipping companies, whilst some products are available for pick up only due to them being too fragile to be shipped. Any product that requires oversized shipping or pickup in-store will be indicated on the product detail page.

We reserve the right to modify any shipping service or shipping fee at any time without notice, which includes any Free Shipping promotion.

Shipping Within Australia

FREE STANDARD DOMESTIC SHIPPING with Australia Post on all orders $99 AUD and over^.

the OBJECT ROOM uses Australia Post for order shipments to all areas within Australia, with the exception of some orders which include Objects marked as Oversized Shipping. Shipments that include Objects marked as Oversized Shipping will be sent with either Australia Post or TNT.

You may refer to the charts below for information on shipping fees and targeted time of delivery within Australia. Please note that targeted delivery time is an estimated, non-guaranteed time of delivery once the shipment has been collected by the shipping company, and does not include any time for processing of your fully paid order.

Objects marked as Oversized Shipping will be calculated by the shipping actual and volumetric weight. Should your order include any objects marked as Oversized Shipping and not able to find the shipping rate, please contact us and we will be more than happy to arrange this for you.

The processing cut-off time for domestic shipping is 1 hour before store closing time. Orders made after such time will be processed on the following day during store opening hours, which is not included in the target delivery time.

Shipping Service Area Target Delivery Time¹ Order Value Shipping Fee
Standard Metro Area² of Adelaide, Melbourne and Sydney 2 - 3 Working Days* Under $99 AUD^ $10.00 AUD
Metro Area² of Brisbane, Gold Coast and Tasmania 2 - 5 Working Days*
Canberra,
Rest of Victoria
3 - 4 Working Days*
Rest of Queensland, South Australia and Tasmania 3 - 6 Working Days*
Northern Territory and Western Australia,
Rest of New South Wales
4 - 6 Working Days*
$99 AUD and Over^ FREE
Express Metro Area² of Adelaide, Brisbane, Canberra, Gold Coast, Melbourne and Sydney 1 Working Day ALL ORDERS^ $20.00 AUD
Metro Area² of Perth and Tasmania,
Rest of Victoria
1 - 2 Working Days
Rest of New South Wales 2 - 3 Working Day
Rest of Queensland, South Australia and Tasmania 2 - 4 Working Days
Northern Territory,
Rest of Western Australia
3 - 6 Working Days

¹ Excludes processing time of up to 24 hours during store opening hours. Working day refers to Monday to Friday, excluding any public holidays.

² Defined by post code with Australia Post.

* Delivery to rural or remote addresses may take additional working days to the standard targeted delivery time.

^ Excludes objects marked as Oversized Shipping.

Pickup In-Store

the OBJECT ROOM provides pickup in-store as an option for your convenience. You may pick up your order personally or by designating an alternate pickup person, including your messenger. If the person who will be picking up the order is someone other than the person who made the order, please notify us of this before pickup is made.

Please note that if you are designating an alternate pickup person, you must notify us before the pickup. Without your notice in advance, we are not able to release your order to anyone other than the person who made the order. Once your order has been picked up, the OBJECT ROOM shall not be held responsible if your order is stolen, lost or damaged.

Once your order is ready for pickup, we will notify you by email or SMS if you provided us with your mobile number - usually within 1 hour during store opening hours. When picking up your order in-store, you or your alternate pickup person must show a valid government-issued photo ID, for example, driver licence or passport.

Orders will be kept in-store for 7 days after your order has been placed and you have received the Order Confirmation email. If your order has not been picked up within 7 days, we will return all products to stock and the total amount that you paid will become an in-store credit.

Should you require the order to be shipped instead, standard shipping rules apply. If your order is subject to a shipping fee, you are required to make such payment before your order is shipped.

Shipping Outside of Australia

the OBJECT ROOM uses Australia Post for order shipments to New Zealand, and FedEx for order shipments to all other countries. Please note that FedEx do not deliver to Post Box or Post Bag addresses. Due to security reasons, we do not ship to freight forwarding companies, nor to any address deemed to be a re-direct service address.

Should you require delivery to any country not listed, please contact us before purchasing online. The shipping fee will be based on your shipment’s actual volumetric weight. Due to the complexity of this shipping fee calculation, we will need to process the shipping fee on a case by case basis, and your order will be processed manually. Please contact us and we will be more than happy to arrange this for you.

You may refer to the charts below for information on shipping fees and targeted time of delivery outside of Australia. Please note that targeted delivery time is an estimated, non-guaranteed time of delivery once shipped, and does not include any time for processing of your fully paid order.

Objects marked as Oversized Shipping will be calculated by the shipping actual and volumetric weight. Should your order include any objects marked as Oversized Shipping and not able to find the shipping rate, please contact us and we will be more than happy to arrange this for you.

With the exception of New Zealand, delivery to some post codes, suburbs and towns may attract an Out Of Delivery Area Surcharge as determined by FedEx. An Out Of Delivery Area is defined as a post code or in the absence of post code, a suburb or town name that is difficult to serve. Should FedEx alert us of a surcharge, we will contact you by email with all the information, and you would have the right to cancel your order should you not accept the surcharge quoted.

The processing cut-off time for international shipping is 1 hour before store closing time. Orders made after such time will be processed on the following day during store opening hours, which is not included in the target delivery time.

Shipping Service Countries & Areas Target Delivery Time¹ Order Value Shipping Fee²
Australia Post - Standard New Zealand 4 - 7 Working Days* ALL ORDERS^ $25.00 AUD
Australia Post - Express New Zealand 2 - 3 Working Days* $35.00 AUD
FedEx - Zone 2 China, Hong Kong, Malaysia, Philippines, Singapore, Taiwan and Thailand 2 - 3 Working Days* $40.00 AUD
FedEx - Zone 3 Indonesia, Japan, South Korea and Vietnam 2 - 3 Working Days* $45.00 AUD
FedEx - Zone 4 Belgium, France, Germany, Italy, Netherlands, San Marino, Spain, United Kingdom and Vatican City 2 - 4 Working Days* $50.00 AUD
FedEx - Zone 5 Argentina, Austria, Bahrain, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, Greece, Hungary, Iceland, India, Ireland, Israel, Kuwait, Latvia, Lithuania, Luxembourg, Maldives, Malta, Mauritius, Mexico, Montenegro, Morocco, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Türkiye, United Arab Emirates and United States 2 - 4 Working Days* $60.00 AUD
FedEx - Zone 6 All other Countries 2 - 5 Working Days* Contact Us

¹ Excludes processing time of up to 24 hours during store opening hours. Working day refers to the local usual business day, excluding any local public holidays.

² Out Of Delivery Area Surcharge is not included. Should your delivery address attract an Out Of Delivery Area Surcharge determined by FedEx, we will contact you with further information. (Excludes New Zealand)

* Delivery to rural or remote addresses, and some cities or towns that FedEx do not have a major hub in may take additional working days on top of the standard targeted delivery time.

^ Excludes objects marked as Oversized Shipping. Currently, all objects marked as Oversized Shipping require a manual process for shipping outside of Australia, and the shipping fee will be calculated according to the size and weight of the shipment.

Duties and Taxes for International Customers

the OBJECT ROOM ships internationally outside of Australia with Incoterms DAP (Delivered at Place), which means the Buyer / Recipient pays the customs clearance charges, storage charges, customs duties and import taxes whilst the Seller / Sender pays for transportation and insurance costs. the OBJECT ROOM is not responsible for any import tax, duties, customs clearance fees, storage fees or any other additional expenses that may occur on delivery to addresses outside of Australia. Your shipment may be subject to customs clearance or other related procedures, which can cause delays beyond the targeted delivery time.

Some countries may have restrictions or requirements on importing certain items, which may include additional procedures and costs. the OBJECT ROOM asks that you ensure such restrictions or requirements before ordering from our websites. the OBJECT ROOM is not responsible for any costs that may occur for these extra procedures to fulfil such restrictions or requirements. Should you have any concerns or questions regarding this, please contact your local customs department to get more information.

Should you not be willing to pay any of the import tax, duties, customs clearance fees, storage fees or any other additional expenses that may occur during the delivery, your shipment will be abandoned by the shipping company. In this instance, the OBJECT ROOM will not be able to refund your order, including any shipping fee paid.

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