Information on this shipping info page applies to all orders that require shipping via our online stores or any other channels, as well as in-store pickup.
Your shipping rate will be automatically calculated on check-out, after you have provided us with your shipping address, postal code and country. the OBJECT ROOM asks that you ensure you have provided the correct address, postal code and country, as in the situation that an incorrect address and/or postal code has been entered, your order may be delayed, and we may need to contact you for clarification before your order can be sent.
All purchases made through our online stores and require to be shipped, will be processed within 24 hours at the latest, or within 1 hour if you have chosen urgent delivery service, providing that payment has been received by us. Unless you have chosen urgent delivery service, if your order is made on a Saturday, Sunday or a public holiday, your order may not be shipped or collected by our shipping company until the next business day, depending on the shipping method that you have chosen. We will notify you via email or SMS once the order is ready to be shipped. A tracking number will be provided in this email or SMS. All shipments will include tracking and insurance.
Urgent delivery service is only available for order shipments to Bangkok, Nonthaburi and Samut Prakan areas that are within 30 km from our store. See coverage area map here. In the situation where your order cannot be delivered due to no one is being present or able to receive the shipment, your order will be returned to us, and a re-delivery fee may apply.
the OBJECT ROOM do not have permission to give any special delivery instructions to shipping companies (“Leave at lobby”, for example). If you wish, you may contact the shipping company directly once you have received your tracking number from us as most companies will only allow the recipient to provide permission for such requests.
Please note that your order’s shipment is insured up to the point of final delivery at the provided shipping address (The Final Delivery Point). the OBJECT ROOM is not responsible if your shipment is stolen, lost or damaged after the final delivery point. If you have requested a special delivery instruction with the shipping company (“Leave at lobby”, for example), the insurance will cease when the order delivered at the lobby. The order is not insured during the time storing at lobby, regardless of whether or not the lobby is attended or secured.
Shipping Within Thailand
FREE SHIPPING with Kerry Express for all domestic orders.
the OBJECT ROOM uses Kerry Express for order shipments to all areas within Thailand, as well as GrabExpress for urgent delivery services for order shipments to Bangkok, Nonthaburi and Samut Prakan areas that are within 30 km from our store. See coverage area map here.
You may refer to the charts below for information on shipping fee and targeted time of delivery within Thailand. Please note that targeted delivery time is an estimated, non-guaranteed time of delivery once shipped, and does not include any time for processing of your fully paid order.
The daily cut-off time for Kerry Express is 3pm, and GrabExpress is 8pm. Orders made after such time will be processed on the following day which is not included within the target delivery time.
|Area||Shipping Method||Target Delivery Time||Shipping Fee|
|All Areas Within Thailand||Kerry Express||1-2 Business Days*||
|Bangkok, Nonthaburi and Samut Prakan^||GrabExpress
(Urgent Delivery Service)
|Up To 1 Hour**||
* Exclude processing time up to 24 hours. Business day is refer to Monday to Saturday, excluding any Traditional or Government Holidays. Kerry Express may not deliver on Saturday in certain areas. Delivery to rural / remote addresses may take extra days to the standard targeted delivery time.
** Exclude processing time up to 1 hour. Shipping available only within our opening hours. Cut-off for last fully paid order is 8pm daily.
^ Only available for Bangkok, Nonthaburi and Samut Prakan areas that are within 30 km from our store. See coverage map here.
the OBJECT ROOM provide a pickup in-store option for your convenience. You may pick up your own order personally or by designating an alternate pickup person, including your own messenger. If the person who will be picking up the order is someone other than the person who made the order, please notify us of this before pickup is made.
Please note that if you are using your own messenger for pickup, you must notify us before the pickup. Without your notice in advance, we are not able to release your order to anyone other than the person who made the order. Once your order has been picked up, the OBJECT ROOM shall not be held responsible if your order is stolen, lost or damaged.
Once your order is ready for pickup, we will notify you by email or SMS if you provided us with your mobile number. Usually within 1 hour during our opening hours. When picking up your order in-store, you or your alternate pickup person must show a valid government-issued photo ID, for example Thai ID, driver licence or passport.
Orders will be kept in-store for 7 days after your order has been placed and you have received the Order Confirmation email. If your order has not been picked up within 7 days, we will return all objects back to stock and the total amount that you paid will become an in-store credit which is valid for 14 days.
Should you require the order to be shipped instead, standard shipping rules apply. If your order is subject to shipping fee, you are required to make such payment before your order to be shipped.
Shipping Outside of Thailand
Please note that DHL Express is operating as normal, however extra transit time may occur during the COVID-19 pandemic situation. More information can be found on DHL Express website.
the OBJECT ROOM uses DHL Express for shipment of all international online orders sent to selected worldwide residential, business and rural addresses. Please note that DHL Express do not deliver to Post Box or Post Bag addresses. Due to security reasons, we do not ship to freight forwarding companies, nor to any address deemed to be a re-direct service address.
Should you require delivery to any country not listed, please contact us before purchasing online. The shipping fee will be based on your shipment’s actual volumetric weight. Due to the complexity of this shipping fee calculation, we will need to process the shipping fee on a case by case basis, and your order will be processed manually. Please contact us and we will be more than happy to arrange this for you.
You may refer to the charts below for information on shipping fee and targeted time of delivery outside of Thailand. Please note that targeted delivery time is an estimated, non-guaranteed time of delivery once shipped, and does not include any time for processing of your fully paid order.
A delivery to some post codes, suburbs and towns may attract a Remote Area Surcharge determine by DHL Express. A Remote Area is defined as a post code or in the absence of post code, a suburb or town name that is difficult to serve. Should DHL Express alert us for the surcharge, we will contact you by email with all the information, and you would have the right to cancel your order should you not accept the surcharge quoted.
The daily cut-off time for DHL Express is 3pm. Orders made after such time will be processed on the following day which is not included within the target delivery time.
|Zone||Countries||Target Delivery Time||Shipping Fee|
|Zone 1||China, Hong Kong, Macau, Malaysia and Singapore||1-3 Business Days*||฿500.00 THB#|
|Zone 2||Australia, Cambodia, India, Indonesia, Japan, Myanmar, New Zealand, Philippines, South Korea, Taiwan and Vietnam||2-3 Business Days*||฿500.00 THB#|
|Zone 3||Canada and United States||2-4 Business Days*||฿600.00 THB#|
|Zone 4||Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Vatican City||2-4 Business Days*||฿700.00 THB#|
|Zone 5||Argentina, Bahrain, Brazil, Iceland, Israel, Montenegro, Norway, Qatar, Russia, Saudi Arabia, South Africa, Turkey and United Arab Emirates||2-5 Business Days*||฿1,000.00 THB#|
|All other Countries||Countries not listed above||2-5 Business Days*||Contact Us|
* Exclude processing time up to 24 hours. Business day is refer to local usual working day, excluding any local Public Holidays. Delivery to non-major cities or towns and rural or remote addresses may take extra business days to the standard targeted delivery time.
# Remote Area Surcharge is not included. Should your delivery address attract a Remote Area Surcharge determined by DHL Express, we will contact you with further information.
Duties and Taxes for International Customers
the OBJECT ROOM ships internationally outside of Thailand with Incoterms DAP (Delivered at Place) with Billing Term DTU (Duties and Taxes Unpaid), which means Buyer / Recipient pays the customs clearance charges, storage charges, customs duties and import taxes while the Seller / Sender pays for transportation and insurance costs. the OBJECT ROOM is not responsible for any import tax, duties, customs clearance fees, storage fees or any other additional expenses that may occur on delivery to addresses outside of Thailand. Your shipment may be subject to customs clearance or other related procedures, which can cause delays beyond the targeted delivery time.
Some countries may have restrictions / requirements on importing certain items, which may include additional procedures and costs. the OBJECT ROOM asks that you ensure such restrictions / requirements before ordering from our websites. the OBJECT ROOM is not responsible for any costs that may occur for these extra procedures to fulfil such restrictions / requirements. Should you have any concern or questions in regard to this, please contact your local customs department to get more information.
Should you not be willing to pay any of the import tax, duties, customs clearance fees, storage fees or any other additional expenses that may occur during the delivery, your shipment will be abandoned by DHL Express. In this instance, the OBJECT ROOM will not be able to refund your order, including any shipping fee paid.